IT Solutions for Home & Business -- Tulsa, OK and Dallas, TX

Quality, honest, in-home computer support is difficult to find.
However, at Encompassed Technologies, this is our specialty.

Our experts will help you diagnose and fix any issues you may have with your PC. We don't just "talk tech;" but, instead, we will explain exactly what happened, in layman’s terms, and how it can be avoided in the future.

Two philosophies exist for in-home service:

 TRADITIONAL IN-HOME
SUPPORT MODEL

Customer: "I can't get my iTunes to load. Can you fix this?"
Technician: "Wow. You really messed it up. It's going to take me a long time to fix it. I may even have to buy something."

Customer: "Can you teach me how to upload my pictures from my digital camera?"
Technician: "It's very technical and difficult. You have to plug in your camera, install all sorts of software, and it never really works how it should."

Customer: "How do I backup my computer?"
Technician: "Click here, here, and here, and you're done."
Customer: "What was that 2nd step again?"
Technician: (long sigh) "I really have to get going."

OUR IN-HOME SUPPORT MODEL


Customer:
"I can't get my iTunes to load. Can you fix this?"
Technician: "Let's start by having you show me exactly what happens. Will you try it, so that I can see the error?"

Customer: "Can you teach me how to transfer the photos from my camera to my computer?"
Technician: "Sure! Grab your camera and I'll show you!"

Customer: "How do I backup my computer?"
Technician: "Why don't you grab a piece of paper and let's write down the steps, one-by-one."

 


We offer the following in-home services:

  • Computer Installation
  • Computer Support
  • Home Network Setup (including wireless) and Maintenance
  • One-on-one tutoring on how to use Windows, Word, Excel, PowerPoint, how to upload digital photos from cameras, downloading music, and anything else you'd like to learn!

Our hourly rate for any of our in-home support solutions is $55/hour with a 1-hour minimum for on-site support and a half-hour minimum for phone support.

Travel surcharge may apply in Tulsa and Dallas.

Make an appointment today through our Request Appointment page.