IT Solutions for Home & Business -- Tulsa, OK and Dallas, TX

As a general note of CAUTION: Performing these steps incorrectly may adversely effect your computer. If you feel at all uncomfortable, please
Request an Appointment and we'll take care of it for you.

'ETips' Issues:

Click Here to view the March issue of the ETips Newsletter
Spring Cleaning for your Computer

Click Here to view the February issue of the ETips Newsletter
How to Use Google to Find What You Need

Click Here to view the January Issue of the ETips Newsletter
Top 10 Ways to Prevent SPAM

General Computer Tip:

No matter what the issue, try turning off your computer (shutting it down completely) and turning it back on first. Sometimes it just needs the time to rest.

Specific Computer Tips:

Internet Problems:

  • Check all connections from the phone line (or cable modem) to your computer.
    Restart your computer.
  • Check to see if you can send/receive email but cannot access a webpage. Maybe it's just your email or maybe it's just a configuration issue with your Internet Explorer or other browser.
  • Call your ISP (Internet Service Provider [AOL, Cox, Southwestern Bell]) - many times, it may be an outage on their end.
  • Check the Device Manager to make sure that all drivers are installed.
    • Go to the Desktop (where My Documents, My Computer are located, etc.).
    • Right-Click on My Computer and Click Properties.
    • Click on the Tab labeled "Device Manager" (If you have Windows 2000, it will be under "Hardware").
    • Check to make sure there are no Yellow Exclamation Points or Red X's.
    • If you have a device problem, check on the manufacturers website for a driver update.

Hardware (Device) Problems:

If your hardware isn't working (i.e. CD-Rom Drive), there are several steps you can take.

  • Check the device manager to ensure proper driver (Software which controls Hardware) installation.
    • Go to the Desktop (where My Documents, My Computer are located, etc.).
    • Right-Click on My Computer and Click Properties.
    • Click on the Tab labeled "Device Manager" (If you have Windows 2000, it will be under "Hardware").
    • Check to make sure there are no Yellow Exclamation Points or Red X's.
    • If the device manager doesn't have any problems, shut down your computer and check the connections to the device.
    • If the Device Manager has a red "X" or a yellow exclamation point on your device, go to the manufacturers website to download the latest driver for your device.
    • Restart your computer and watch to make sure no boxes come up asking for Driver Installation.
    • If it does ask for driver installation, then go to the manufacturers website to download the latest driver for the device.
    • If nothing comes up and your device still doesn't work then contact us!

Network Problems:

Ask yourself and others connected these questions:

  • Are all of the computers in my network not working?
  • Is my internet working but not my network? (If so, skip to the next step)
  • Restart your computer and check all connections from your network to your computer.
  • Check to make sure you are in the "Workgroup" needed to communicate with the other computers.
    • Go to a working computer and Right-Click on Network Neighborhood (My Network Places in Windows ME) and click Properties. (In Windows 2000, right-click My Computer click on Properties).
    • Click on the tab entitled Identification (Network Identification in Windows 2000).
    • Write down the Workgroup name the working computer is using.
    • Follow these same steps on your computer and change the Workgroup so that it is the same as the working computers.
    • Restart your computer.
    • Call Ian McCracken if still not working.
  • Reset all switches, modems, hubs, and computers and check again.